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Case StudyAugust 12, 20245 min read

From Blind Pricing to Crystal Clear Margins: Real-Time Profit Visibility

By Zach Van Dorp

The Hidden Danger of Pricing in the Dark

Your pricing strategy just destroyed a million-dollar client relationship. You didn't mean to – you had no idea you'd been undercharging them by 40% for months until they called to complain about "sudden price increases." Meanwhile, your biggest competitor just stole three major accounts because you were overcharging without realizing it.

This nightmare scenario was playing out daily for our IT Asset Management client. They had solved their pricing speed problem with our AI engine, but they still couldn't see the bigger picture: Were their profit margins actually sustainable?

The Profit Margin Blindness Problem

Having fast, consistent pricing was just the beginning. The real challenge emerged when our client realized they were flying blind on profitability:

The Daily Dilemma:

  • Asset costs fluctuate constantly in the market
  • Customer expectations shift based on volume and relationships
  • Different asset categories had wildly different margin requirements
  • No visibility into which deals were actually profitable
  • No early warning when margins started getting squeezed

The Painful Reality:

  • Undercharging disasters: Losing money on "profitable" deals
  • Overcharging mistakes: Driving away loyal customers
  • Relationship damage: Sudden price adjustments with no explanation
  • Strategic blindness: No data to guide pricing decisions
  • Reactive management: Only discovering problems after significant damage

The Cost of Flying Blind

When you can't see your profit margins in real-time, every pricing decision becomes a gamble:

  • Customer relationships suffer when you have to make sudden adjustments
  • Profit erosion happens slowly until it's too late to fix
  • Competitive disadvantage grows as nimble competitors adjust faster
  • Team confidence drops when they can't defend pricing decisions
  • Strategic planning fails without reliable margin data

The worst part? You often don't realize there's a problem until you've lost money or customers.

The Solution: Real-Time Profit Visibility

We built them a comprehensive, in-house profit margin dashboard that integrated seamlessly with their existing platform. No new tools to learn, no users forced to adopt external systems – just powerful insights where they already worked.

Real-Time Profit Margin Dashboard showing asset performance trends

Pricing obfuscated to protect client IP

Key Features That Changed Everything:

Real-Time Margin Tracking:

  • Live profit margin calculations for every asset category
  • Instant alerts when margins drop below thresholds
  • Historical trend analysis to spot patterns

Integrated Workflow:

  • Built directly into their existing platform
  • No context switching or external tools required
  • Familiar interface with powerful new insights

Actionable Intelligence:

  • Daily profit margin reports delivered automatically
  • Trend analysis showing which categories need attention
  • Clear recommendations for pricing adjustments

The Transformation: From Reactive to Proactive

Before the Dashboard:

  • Discovered pricing problems weeks or months later
  • Reactive pricing adjustments damaged customer relationships
  • No visibility into which asset categories were profitable
  • Guesswork on strategic pricing decisions

After Implementation:

  • Daily profit monitoring keeps margins on target
  • Proactive adjustments before problems impact customers
  • Clear category insights guide strategic decisions
  • Confident pricing discussions backed by real data

What This Means for Your Business

Our client now operates with complete profit visibility:

  • Protected customer relationships through stable, justified pricing
  • Improved profit margins across all asset categories
  • Strategic advantage with real-time market responsiveness
  • Team confidence in every pricing conversation
  • Scalable growth without margin erosion

The biggest transformation? They shifted from reactive crisis management to proactive profit optimization.

The Power of In-House Integration

Unlike external dashboards that require users to learn new tools, our integrated approach meant:

  • Zero adoption friction – users stayed in their familiar workflow
  • Seamless data flow – no manual exports or imports needed
  • Custom features – built specifically for their business model
  • Complete control – no dependence on external platforms
  • Enhanced security – all data stays within their systems

Is Your Business Flying Blind on Profitability?

If any of these sound familiar, you might be risking your most valuable relationships:

  • Making pricing adjustments without understanding margin impact
  • Discovering profit problems only after significant damage
  • Unable to explain pricing decisions to important customers
  • Reactive pricing strategy instead of proactive optimization
  • No clear visibility into which products or services are truly profitable

Every day without profit visibility is a day your margins could be eroding without warning.

Ready to See Your Profits Clearly?

We specialize in building custom, integrated solutions that fit seamlessly into your existing workflow. Whether it's profit visualization, pricing optimization, or operational intelligence – we can build it directly into your platform.

Don't let pricing blindness cost you customers or profits. Let's create the visibility you need to make confident, profitable decisions every day.


Transform your profit visibility: Contact Artemis Software and Analytics for a consultation on building custom analytics directly into your existing platform. Because the best business intelligence is the kind your team actually uses.

Ready to transform your business with AI?

Let's discuss how we can solve your specific challenges with custom AI and data solutions.